Workshop Technician

at Volkswagen Bahrain
Location Manama, Bahrain
Date Posted January 8, 2019
Category Service
Job Type Full-time

Description

Reporting to (Line manager):                              Workshop Controller

 

 

1. Functions:

  • Diagnose and repair vehicles brought to the dealership for service or repair.
  • Conduct quality checks on work performed
  • Perform scheduled maintenance

2. Responsibilities and Authority:

Customer Satisfaction:

  • Must have thorough repair knowledge of Engine, Electrical, Transmission, Suspension, Steering, Heater / Air conditioning system, Brakes, Axle’s, and Drive line items.
  • All the services must be performed right the first time itself, within the specified time.
  • Inform the Supervisor of the diagnosis done, repairs required and the estimated cost.
  • Working knowledge of English language and basic computer knowledge is a Must.
  • Complete repairs within the specified times
  • Advise Service Writer of diagnosis, needed repairs, and cost estimate

Sales:

  • Advice Service Writer when additional work is needed on a customer’s vehicle

Interdepartmental Relation:

  • Establish and maintain effective working relationships with other dealership personnel
  • Maintain cooperative relationship with fellow Technicians and parts personnel
  • Provide Service Writers with accurate reports of time and work

Expense Control:

  • Maintain dealership equipment to ensure good working order
  • Conserve shop supplies as appropriate
  • Meet or exceed that flat-rate time allowance

Housekeeping/ Safety:

  • Follow safety rules and regulations
  • Keep work area neat, clean and organized all times
  • Keep tools clean
  • Wear proper protective gear

Professional Development:

  • Keep up to date latest technical service bulletins, etc.
  • Attend factory training
  • Attend additional technical training as necessary

Department Procedures:

  • Follow company policies and procedures
  • Complete time cards according to dealership policy
  • Collect all necessary information before requesting parts
  • Complete all finished Repair Order and return them to the Service Department
  • Accurately and neatly indicate work completed and time spent on the Repair Order

Factory/Dealership Relations:

  • Properly tag all warranty parts
  • Maintain a cooperative relationship with Service Writer

Equipment:

  • Keep all equipment in good working order
  • Advise Service Manager regarding new equipment or equipment in need of repair
  • Maintain tools

Recruitment criteria:

  • Minimum 2 years GCC experience within Volkswagen, Audi and Skoda
  • Demonstrable technical ability and the desire to grow professionally within the role
  • Good communication skills and the ability to maintain a close working relationship with parts personnel and Service Writers
Drop files here browse files ...